Avaya IP Office

Built from the ground up specifically for small and medium-size businesses, Avaya IP Office delivers the communications capabilities big businesses are used to—with the elegant simplicity and ease of use small businesses consider a must have.

This best-of-both-worlds small business phone system helps growing enterprises differentiate themselves from competitors through enhanced employee productivity, lower costs, and improved customer service.

Three IP Office Editions to Meet Your Distinct Business Needs

Choose from the Essential, Preferred or Advanced Edition of IP Office to get just the right combination of capabilities for your business.

Keep costs down and still get the key communications capabilities with Essential Edition. Gain 10 times the voice messaging capacity of Essential Edition and handle dozens of calls simultaneously with Preferred Edition. Maximize productivity and efficiencies in customer service with Advanced Edition.

Power Your PeopleUser Productivity Solutions

With Preferred or Advanced Edition, you can give your individual employees the communications tools they need to perform at their best, such as;

  • Power User
  • Mobile Worker
  • Office Worker
  • Teleworker
  • Receptionist
  • Customer Service Supervisor
  • Customer Service Agent

Power User
Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.

Mobile Worker
Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees' personal numbers.

Office Worker
Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. Use a single, easy-to-use interface to manage conferencing, check the status of co-workers (see who’s on the phone, away, or on “do not disturb”), and for messaging, speed dial and IM.

Teleworker
Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.

Receptionist
Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.

Customer Service Supervisor
This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.

Customer Service Agent
This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.

Features and Benefits

As Avaya’s flagship solution for small and medium enterprises, IP Office allows small businesses to think big and grow. Use this communications solutions to collaborate more effectively, increase employee productivity, reduce costs, and ensure you're responding and communicating seamlessly with customers, colleagues and suppliers. IP Office offers the following features and benefits: 

Low mobile phone and long-distance bills
IP Office helps reduce mobile phone and long-distance charges by routing calls through the system and over broadband links.
 
Built-in resiliency
For businesses with more than one location, IP Office delivers continuous operation. In a power outage, IP phones automatically failover to another location, retaining full communications capabilities.
 
No conference calling fees
IP Office makes conferencing affordable and practical by providing two built-in, 64-party conference bridges.
 
Centralized administration
IP Office enables remote management and administration from a central location. No need to have an administrator at every site. With advanced diagnostics, IP Office proactively identifies potential problems before they cause an outage or business disruption.
 
What's new with Avaya IP Office 7.0 
With IP Office 7.0, small businesses can take advantage of sophisticated and productivity-enhancing features while also being able to cost-effectively upgrade from Nortel or existing Avaya solutions. New IP Office 7.0 features and benefits include the following:
 
Easy and cost-effective upgrades to Avaya IP Office
Small businesses with Nortel or earlier Avaya solutions can easily and cost-effectively upgrade to IP Office, saving up to 60 percent of their original equipment investment. Customers with Nortel BCM or Norstar systems can reuse popular Nortel desk phones, providing significant savings on upgrades.

Healthcare industry solutions
Improve the productivity of your physicians, nurses and administrative staff with sophisticated applications developed specifically for doctor’s offices, long-term care facilities, small hospitals and clinics.
 
New phone sets
We’ve added beautiful new digital and IP phones with colorful LCD touch screens at an affordable price. You’ll also get a choice of sophisticated new conferencing phones.
 
Flexible Avaya one-X® Portal for IP Office
Dynamic web-based desktop communications interface for home-based, mobile and office workers features a newly-designed, customizable interface with 'drag and drop' application "gadgets" for added efficiency.
 
Improved Call Center Reporting
Gauge the success customer campaigns. Location-based business intelligence analyzes all call and makes them viewable on a geographic map.
 
Expanded Video Options
IP Office’s videoconferencing offers more advanced multi-point HD videoconferencing.
 
Multi-site Management
Use one consolidated interface with a single log-in to view and manage communications systems for up to 32 sites.

 


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