Project Management

Project Management

FCS has considerable experience managing a wide variety of projects, from simple system upgrades to major multi-national network upgrade and transformation projects.

FCS employs a project management and consultancy methodology along the following model.

  • Requirements Analysis
    The intention is to develop a clear cost/benefit or business case to ensure that the expectations of the client are realistic and attainable. This activity is conducted with the client key decision makers with a clear set of deliverables as the outcome of this process. This generally includes a discovery process on site to benchmark the starting position.

  • Design
    This is essentially a network re engineering design activity taking account of the client budget and business case deliverables. The output of this process is a technical specification and implementation plan for the solution with associated timescales.

  • Lab Test
    The design is pre-configured and built in FCS lab or in some case on the customer site and tested against the customer agreed test plan. The key deliverable from this activity is proof of design and verify customer acceptance of the design solution

  • Implementation
    Build of the solution on site and cut over taking account of interim arrangements agreed with the client as part of the requirements analysis activity.

  • Network Test
    Verify the test plan under live network conditions and verify customer acceptance

  • Monitor / Fine Tune
    Implement user-training programs to maximise network business benefits. Monitor network performance over an agreed initial period and fine tune to improve performance and user experience

FCS track record in managing complex projects has been excellent. Please see our Vodafone Ireland Case Study for a detailed reference.

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Call centre applications

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Consultancy Services

FCS consultancy services improve the efficiency and return on investment of complex networks.

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Maintenance services

FCS offers 24 hour support, 365 days a year, competitively priced and backed by a robust SLA.

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FCS can recommend, supply and support a wide range of PBX, VoIP and Call Centre technologies.

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