About Us

Flexible Contact Solutions (FCS) is an independent company providing consultancy, project management and technical services to a wide variety of small, medium and large corporate customers. FCS addresses the issues and challenges of building, operating and supporting client networks by maximising performance and reducing ongoing costs.

Headquartered in Ireland, FCS is a certified Nortel Specialist Support Partner, with a 24x7 Operations Support Centre in Dublin, an international network of trained engineers and reference sites throughout Europe. FCS was initially set-up as a call centre consultancy business but expanded this service to more general corporate network consultancy and provision of additional technical services driven by customer demand for these services. The company began trading in 2002 and has enjoyed profitable growth every year since launch.

FCS offers a unique high value service targeted at the top companies operating throughout Europe and beyond. The aim of FCS is to offer a service level that quickly enables FCS to become a 'trusted partner' of the customer, leading and recommending network change and customization to drive efficiencies and cost savings in complex network environments. This 'trusted partner' status has been achieved with a number of customers to date, including Vodafone, Intel and Damovo.

FCS currently has clients in a number of industry sectors including:

• Wireless Operators
• Aviation
• Call Centre Services
• Manufacturing
• Financial
• Medical
• Professional sporting organizations.

The directors and key management of FCS have extensive experience of the telecommunications industry at all levels, including equipment manufacturers, network operators and enterprise businesses. These key personnel have many years experience in the specification and management of corporate networks based on Nortel, Avaya and Cisco technology platforms and have worked either within or in close cooperation with various channel partners worldwide.

In 2008, FCS was awarded Damovo's International Partner of the Year, in recognition of its consistently high standards of teamwork, technical expertise and customer focus.